What Our Patients Are Saying
At Maple Heights, we’re committed to providing compassionate, high-quality care in a safe and supportive environment. We regularly gather feedback to ensure we’re meeting the needs of those we serve — and we’re proud to share the voices and experiences of our patients.
Satisfaction Scores
Our most recent satisfaction data reflects the positive impact of our team and programs:
- Overall Rating of Nurses: 88.5%
- Overall Assessment of Mental Health Services: 85%
- Rating of Program Activities: 84.5%
- Rating of Care Providers: 84%
- Rating of Overall Care Received: 83.5%
These numbers represent more than just percentages — they reflect the daily efforts of our dedicated staff, the trust of our patients, and our ongoing mission to deliver care that heals.
Patient Testimonials
We believe the best way to understand the Maple Heights experience is to hear directly from those who’ve lived it.
“The staff is active with patients — checking in on feelings, treatment, and making the unit feel upbeat and family-like.”
“The music guy, Josiah, makes patients feel happy with his music and is uplifting.”
“The staff was excellent. Group therapy was great, and so was the music guy.”
“Nurses were incredible and always willing to help.”
“Excellent, brand new, clean facility.”
“Everyone was helpful. I had no problems with anyone — all my questions and concerns were answered.”
“As a former mental health nurse from another country, this was a different experience — but it was good to get help and learn new coping skills.”
“The nurses and staff make sure everyone gets time to call home.”
“Maple Heights is a very clean and supportive space. The staff, nurses, and therapists truly care and work hard to make sure you feel heard.”
“Tony, the cook, is the bomb.”
Your Experience Matters
We’re grateful to every individual who has trusted us during a difficult time. Your feedback helps us grow, adapt, and continue providing care that truly makes a difference.
If you or a loved one is considering mental health treatment, know that at Maple Heights, you’re not alone — you’re supported.